At HSJ Retail, we strive to process and deliver orders efficiently while providing customers with clear and reliable shipping information. This Shipping & Delivery Policy outlines our order processing times, available shipping methods, delivery estimates, and other shipping-related terms.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed. Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

During periods of increased order volume, promotional events, or peak shopping seasons, processing times may be longer than usual.

Shipping Methods & Delivery Estimates

We ship orders through major carriers, including USPS, UPS, and FedEx. Available shipping methods and estimated delivery times may vary depending on the destination, product, package size, and carrier availability.

Estimated delivery times after an order has shipped are:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days, when available

Delivery estimates are provided for informational purposes and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, holidays, high shipping volumes, or other circumstances beyond our reasonable control.

Shipping Rates

Shipping charges are calculated at checkout based on factors such as destination, package weight, dimensions, and the shipping method selected.

From time to time, we may offer free shipping promotions or other shipping incentives. Any applicable promotion, eligibility requirements, and exclusions will be clearly presented on our website or during checkout.

Oversized, Heavy & Large Items

Certain products, including large furniture, suitcases, heavy appliances, bulky electronics, and other items exceeding standard carrier weight or dimensional limits, may be subject to additional shipping charges.

Shipping costs for these items may be determined based on actual weight, dimensional weight, package dimensions, destination, and applicable carrier surcharges.

Where possible, applicable shipping charges will be calculated and displayed during checkout. In circumstances where the final shipping cost cannot be determined until fulfillment, we may contact you before processing the order to confirm the additional charge.

If the actual shipping cost is substantially higher than the amount originally estimated, HSJ Retail reserves the right to contact the customer regarding the additional cost or cancel the order and issue an applicable refund.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at the time of checkout.

HSJ Retail is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

Additional charges may apply for address corrections, package rerouting, or reshipment.

Order Tracking

Once your order has shipped, a shipping confirmation email containing the applicable tracking information will be sent to the email address provided with your order.

Tracking information may take some time to become active after the carrier receives and scans the package. Once available, you can use the tracking number to monitor your shipment directly through the carrier’s tracking system.

Shipping Destinations

HSJ Retail currently ships orders to eligible addresses within the United States.

Certain products or shipping methods may be subject to geographic, carrier, or regulatory restrictions. Some carriers may not deliver to P.O. boxes, and certain products may have additional shipping limitations.

Damaged Packages

If your package arrives visibly damaged, please contact us within 7 days of delivery.

To help us investigate and resolve the issue, please provide clear photographs of:

  • The outer shipping package
  • The inner packaging
  • The damaged product
  • Any visible shipping labels or damage to the package

We will review the information provided and work with you to determine the appropriate resolution.

Shipping Support

If you have questions regarding an order or shipment, please contact our customer support team at info@hsjretail.com. When contacting us about an existing order, please include your order number so we can assist you more efficiently.