At HSJ Retail, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains the conditions and procedures applicable to returns, refunds, and exchanges. Please review this policy carefully before submitting a return request.

Standard Return Period

Most eligible products may be returned within 30 days of the delivery date for a refund or exchange, provided the item meets all applicable return conditions outlined below.

Certain products and product categories may be subject to additional restrictions or may not be eligible for return.

How to Request a Return

To initiate a return or refund request, please contact us at info@hsjretail.com before sending any product back.

Your request should include:

  • Order number
  • Product name or item(s) you wish to return
  • Reason for the return
  • Relevant photographs, where applicable

Once your request has been reviewed, we will provide confirmation and, if the return is approved, detailed return instructions. Where applicable, we may provide a Return Merchandise Authorization (RMA) number.

Please do not ship any item back until you have received written confirmation and return instructions from HSJ Retail.

General Return Conditions

To be eligible for a return, products must generally:

  • Be returned within the applicable return period
  • Be unused and in their original condition
  • Include the original packaging, tags, manuals, accessories, and included components
  • Have any applicable manufacturer seals intact
  • Be accompanied by valid proof of purchase

Returned products may be inspected upon receipt. A return may be declined if the product does not meet the applicable return requirements or shows signs of use, damage, alteration, misuse, or missing components.

Return Shipping Costs

Unless a return is the result of an error on our part or involves a defective, damaged, or incorrect product, the customer is generally responsible for the cost of return shipping.

Where the return is approved due to an error by HSJ Retail or a product that arrived defective or damaged, we will provide appropriate return instructions and cover applicable return shipping costs.

Electronics

Electronics must generally be returned in their original condition and packaging with all included accessories, cables, manuals, documentation, and applicable manufacturer seals.

Products that have been activated, registered, configured, used, or had software installed may not be eligible for return. Opened electronics may be subject to inspection to determine eligibility.

We reserve the right to decline a return where the product shows signs of use, damage, alteration, misuse, or missing components attributable to the customer.

Supplements & Vitamins

For health and safety reasons, supplements, vitamins, and similar consumable health products that have been opened, used, or have had their original seal broken are not eligible for return.

Unopened products in their original, sealed packaging may be eligible for return within 30 days of delivery, subject to applicable return requirements.

Products showing signs of tampering, damage, or alteration are not eligible for return.

Non-Returnable Items

Unless otherwise required by applicable law, the following items are generally not eligible for return:

  • Personalized or custom-made products
  • Intimate apparel and certain personal care or hygiene products
  • Clearance, final-sale, or “as-is” products clearly identified as such at the time of purchase
  • Products that have been used, altered, damaged, or modified by the customer
  • Products returned without required components, accessories, or packaging

Refund Process

Once an approved return is received, we will inspect the returned product and notify you whether the return has been approved for a refund.

If approved, the refund will be issued to the original payment method within 5–10 business days after the return has been processed. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error by HSJ Retail, a defective product, or another circumstance for which a refund of shipping charges is applicable.

Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged during transit, or different from the item you ordered, please contact us at info@hsjretail.com within 7 days of delivery.

Please include your order number and clear photographs showing the product, packaging, shipping label, and any visible damage or discrepancy.

After reviewing the request, we will determine the appropriate resolution, which may include a replacement, return, or refund, as applicable.

Where the issue is determined to be attributable to HSJ Retail or damage occurring during transit, applicable return shipping costs will be covered by HSJ Retail.

Exchanges

Exchanges are subject to product availability and eligibility under this policy.

If you would prefer an exchange instead of a refund, please indicate this when submitting your return request. If the requested replacement is unavailable, we may offer an applicable refund instead.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

HSJ Retail LLC
Email: info@hsjretail.com
Website: www.hsjretail.com